Corrections, broken links and figures that have gone stale on this site go to the editors at [email protected]. Anything about your Vegasino account, from a stuck payout to a verification request, is handled by the casino’s help channels.
Email the editors
The messages we can act on fastest include:
- the address or title of the page;
- the line that’s out of date or wrong, quoted as it appears;
- what you think is correct and where it’s published, as a link or a screenshot of the terms with the date you saw them;
- your name, only if you’d like it used.
Your point is checked against the original source before anything changes. If it holds up, we correct the page and move its “Updated” date. We aim to reply within two business days, and media enquiries can use the same address.
Contact us or Vegasino?
Find your issue in the left column; the right column says who can act on it.
| Your issue | Where to go |
|---|---|
| Outdated number, wrong fact or broken link on this site | The editors, at the address above |
| Stuck withdrawal, bonus, game or account problem | Vegasino’s support; its chat and email details are on the support page linked above |
| A request for documents or verification | Vegasino’s support; what it can ask for is set out in the KYC and verification guide |
| Privacy request about this site | The editors |
| Privacy request about your Vegasino data | Vegasino’s data-protection contact, listed on the support page |
| Gambling is harming you or someone close to you | Gambling Help Online, 1800 858 858 (free, confidential, 24/7) |
What the editors can’t do
Your Vegasino account is out of our reach: we can’t see it or change it, push a payout through or raise anything with the casino on your behalf. Legal, tax and financial advice is outside what we offer, and we can’t rule on an individual dispute between a player and the operator; that conversation begins with Vegasino’s support. The Vegasino casino overview maps out the rest, from the welcome bonus to withdrawal limits in AUD.